my consumer refuses to pay my cancellation charge
A reader writes:
I’ve a pal, Frank, who I met as a result of we each get pleasure from sure sports activities. I solely see Frank when I’m concerned on this sport, nevertheless it’s a small neighborhood so everybody is aware of one another. As a result of my enterprise caters to this sport, Frank determined he want to use my service. And since he’s a pal, I gave him a reduced value. My enterprise is appointment-based and I can solely see one consumer at a time, so now we have a strict 24-hour rescheduling coverage. He has cancelled his appointment many instances with out correct discover, leaving me in a lurch. I defined that I’m unable to see different shoppers when he does this. After I confront him about this, he will get very indignant and says he isn’t a “consumer” (he’s “greater than that”) and I mustn’t deal with him as such. He refuses to pay the cancellation charge.
In the meantime, an ex-employee who was fired for insubordination and stealing shoppers is siding as much as Frank — disparaging my identify and my firm, all of the whereas making an attempt to steal him as a consumer. Due to Frank’s flaky nature, I’m not too certain this wouldn’t be a foul factor.
The issue is that Frank is superb at sure athletics and is a featured consumer on our promoting marketing campaign. He additionally is aware of many individuals within the sporting neighborhood and phrase will get round. Ought to I suck it up? Or set a boundary, change my marketing campaign, and let the chips fall as they might?
I reply this query — and three others — over at Inc. immediately, the place I’m revisiting letters which have been buried within the archives right here from years in the past (and generally updating/increasing my solutions to them). You can learn it right here.
Different questions I’m answering there immediately embrace:
- My vendor fired my son unfairly
- Will my new rent really feel uncomfortable being the one workforce member with no graduate diploma?
- A pal interrupted my job interview in a espresso store
