Danny Meyer, Founding father of Shake Shack — Learn how to Win, The Artwork of The Sleek “No,” Overcoming Setbacks, The 6 Traits of Distinctive Individuals, The 4 Quadrants of Efficiency, Classes from Hospitality Excellence, and Extra (#665)

“The tradition you could have in your group is the sum of all of the needed behaviors that you just have fun minus all of the undesirable behaviors that you just tolerate.”

— Danny Meyer

Danny Meyer (@dhmeyer) is the founder and chairman of Union Sq. Hospitality Group (USHG), which contains a few of New York’s most beloved and acclaimed eating places, together with Gramercy Tavern, The Fashionable, Maialino, and extra. Danny and USHG additionally based Shake Shack, the modern-day “roadside” burger restaurant, which turned a public firm in 2015. 

Danny is the creator of the New York Instances bestseller Setting the Desk, which articulates a set of signature enterprise and life ideas that translate to a variety of industries. He’s the recipient of the 2017 Julia Little one Award and was named by Time journal as one in every of 2015’s 100 most influential individuals. Danny and USHG’s eating places and people collectively have received an unprecedented 28 James Beard Awards, together with Excellent Restaurateur in 2005.

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Need to hear an episode with somebody who labored with and skilled beneath Danny earlier than making a reputation for himself? Take heed to my dialog with Marco Canora during which we mentioned “assy” Cabernet, hands-off mentorship, steady glucose screens, post-meal walks, how bone broth helped Marco survive the pandemic, not underestimating the little nagging issues in relationships each private {and professional}, and rather more.

What was your favourite quote or lesson from this episode? Please let me know within the feedback.

SCROLL BELOW FOR LINKS AND SHOW NOTES…

SELECTED LINKS FROM THE EPISODE

• Join with Danny Meyer:

USHG | Twitter | Fb | Instagram

• Setting the Desk: The Reworking Energy of Hospitality in Enterprise by Danny Meyer | Amazon
• Union Sq. Hospitality Group
• Reservations Not Required | Shake Shack
• A Danny Meyer Dictionary | The New York Instances
• Maialino, New York Metropolis
• Da Giovanni Restaurant, Rome
• Man Plans and God Laughs | Yiddish Wit
• Anne Lamott on Taming Your Inside Critic, Discovering Grace, and Prayer | The Tim Ferriss Present #522
• Shake Shack’s Danny Meyer Reveals The Secret Ingredient Of His Success | Forbes
• Legislation Faculty Admission Check (LSAT) | Wikipedia
• Elio’s, New York Metropolis
• Union Sq. Cafe, New York Metropolis
• Gramercy Tavern, New York Metropolis
• Trinity Faculty, Hartford
• Discover St. Louis
• Checkpoint Methods
• Classes on Hospitality from Danny Meyer’s Setting the Desk | American Spa
• Relais & Châteaux
• La Réserve, Bordeaux | Journey Advisor
• Restaurant Dubern à Bordeaux | Panier de Saison
• What Michelin Stars Imply | Institute of Culinary Training
• The Soiled Secret of ‘Secret Household Recipes’ | Gastro Obscura
• Runnin’ Down a Dream: Learn how to Succeed and Thrive in a Profession You Love by Invoice Gurley | McCombs Faculty, College of Texas
• The Professionals and Cons of Staging in a Restaurant | Eater
• The Two Issues My Father’s Chapter Taught Me | Inc.
• How Shake Shack’s Danny Meyer Constructed an Empire Centered on Staff | LinkedIn
• Tom Sawyer Whitewashing the Fence | PBS
• Ending Tipping and the Virtuous Cycle of Enlightened Hospitality by Adam Brown | Medium
• Tribe of Mentors: Quick Life Recommendation from the Greatest within the World by Timothy Ferriss | Amazon
• The Every day Princetonian
• Interview Questions That Restrict Worker Turnover | Hospitality Hotline
• An Iconic Photograph That Belies The Actual Story | Sports activities Historical past Weekly
• John McEnroe’s Epic Wimbledon Meltdown: ‘You Can’t Be Critical!’ | ESPN Archives
• Theo Epstein’s Curse-Breakers | FiveThirtyEight
• Moneyball: The Artwork of Profitable an Unfair Sport by Michael Lewis | Amazon
• The Greatest Unique Marigold Resort | Prime Video
• Tabla Will Shut in December — Danny Meyer’s First Ever Shutter | Eater NY
• A Q&A With Danny Meyer: Learn how to Shut a Restaurant | The Atlantic
• Ratatouille | Prime Video
• Danny Meyer’s North Finish Grill Is Closing on the Finish of 2018 | Eater NY
• The Culinary Institute of America
• The Final Information to Tipping in America | Journey Insider
• Chilly Turkey by John Lennon & Plastic Ono Band | YouTube
• New York Metropolis Eating places’ “Hospitality Included” Motion Slowly Picks Up Steam | Nation’s Restaurant Information
• The Fashionable, New York Metropolis
• A Return to Tipping, However Let Them Be Shared | USHG
• This Is Advertising: You Can’t Be Seen Till You Study to See by Seth Godin | Amazon
• Particular: Lockhart Hyperlink Burger At Shake Shack | Pop.Bop.Store.

SHOW NOTES

• [05:21] The that means behind Maialino.
• [08:58] Management vs. surprises.
• [10:53] A pivotal dialog.
• [19:46] Changing the cranky.
• [22:16] ABCD: At all times be accumulating dots; at all times be connecting dots.
• [25:35] Danny’s first steps to chefdom.
• [31:06] Being paid the worst to be taught from one of the best.
• [34:56] How enterprise is like gardening.
• [40:37] A virtuous cycle of stakeholders.
• [43:57] The politely real decline.
• [49:47] Six qualities Danny appears to be like for when hiring.
• [56:07] Work ethic classes from Theo Epstein.
• [1:03:19] Ought to they keep or ought to they go?
• [1:13:37] Softly touchdown from a favourite failure.
• [1:21:35] Taking up tipping tradition.
• [1:36:30] 51 percenters.
• [1:38:04] Most gifted books.
• [1:39:17] Seth Godin is a mensch.
• [1:41:20] Danny’s billboard.
• [1:42:21] Hope vs. optimism.
• [1:44:10] Parting ideas.

MORE DANNY MEYER QUOTES FROM THE INTERVIEW

“The tradition you could have in your group is the sum of all of the needed behaviors that you just have fun minus all of the undesirable behaviors that you just tolerate.”
— Danny Meyer

“Hospitality is a staff sport.”
— Danny Meyer

“I sort of have a combined bag with this complete management factor. I need to decide which island the boat is heading for, however I’m utterly open to all of the pivots I’m going to need to take so as to get there, as a result of there’s no sailboat race in historical past that was ever a straight line between A and B.”
— Danny Meyer

“Even in case you get one of the best tomatoes, you’d higher not throw them within the again nook of the walk-in fridge and bruise them in order that they lose their sugar. Deal with them the best means. Effectively, guess what? Identical factor goes for individuals. You may have one of the best recipe on the earth for the way you rent individuals, however you’d higher decide one of the best tomatoes. You’d higher deal with them the best means in order for you one of the best sauce.”
— Danny Meyer

“I spent the primary 10 years of my profession nearly solely targeted on attempting to inspire drawback workers to be higher, just like the weeds. What I realized was that our workers are like sunflowers. They’ll flip wherever the solar is. If I’m spending all of my consideration on the weeds, I’m truly pulling the gravitational pressure that means. My grandmother’s lesson was proper: If I water the flowers and spend extra time with the individuals who possibly I’ve taken without any consideration as a result of they’re doing such an important job, they really crowd out the weeds and the weeds deal with themselves.”
— Danny Meyer

“The world retains transferring, and in case you don’t hold transferring with it, you’ll undoubtedly not sustain.”
— Danny Meyer

“Can’t we please have a charitable assumption about each other?”
— Danny Meyer

“There’s a distinction between hope and optimism. I believe that hope is an energetic act.”
— Danny Meyer

“ABCD: At all times be accumulating dots so you’ll be able to at all times be connecting dots.”
— Danny Meyer

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