We’re coming into a busy hiring season within the work-at-home world. As such, I often get questions inquiring in regards to the legitimacy of particular corporations. A type of current inquiries was about TTEC. When you have been questioning about this firm too, listed here are the small print.
TTEC, previously often called TeleTech, is a worldwide firm that homes over 50,000 workers, lots of whom make money working from home. The corporate boasts about their quantity six rating on FlexJobs 2019 “Prime 100 Corporations With Distant Jobs” annual listing.
Their goal, mission, and imaginative and prescient are so as to add humanity to enterprise, develop shortly by making buyer interactions personalised and interesting, and to be the world’s most emotionally related, priceless, and revered group.
Equal Alternative after which Some
TTEC has a “Melting Pot of Awesomeness,” as said on their web site, about us, web page. They’ve a video the place you possibly can study how they help gender range and the strengths that make all of us distinctive.
Not solely does TTEC embrace the variations between their workers, however additionally they give again to the group. Their web site makes it recognized that their goal is to ship humanity to enterprise, and in 2007, they created the TeleTech Neighborhood Basis.
For those who like corporations who’re philanthropic and invite their workers to be a part of the outreach, this place could also be match for you. The group involvement has donated greater than $4,000,000 to help organizations in schooling and group success. Their focus is on ensuring all communities have the best instruments to coach their kids and residents correctly. They mix know-how and folks to assist in giving purchasers the perfect expertise doable.
Why work for TTEC?
TTEC @house is an outsourcing sector of TTEC that expands the concepts of what an workplace is to what an workplace could be. They use a well-educated work-for that’s versatile, expert with know-how, and expert with problem-solving options. Associates who make money working from home will use the TTEC know-how, functions, and back-office capabilities. This format will assist create a novel program for all 3.5 million purchasers who want service with TTEC.
They worth workers who lead day by day, do the best factor, discover understanding, who stay life passionately, and who can act as one unit.
The positions out there for working at residence are customer support representatives, technical help representatives, and licensing managers. Licensing managers will principally take care of healthcare.
TTEC seems to be for his or her @residence division to work from Canada or the US. They’re searching for to search out workers who desire a dependable, fulfilling, versatile job who’re tech-savvy, and able to help prospects with a wide range of customer support and technical wants.
While you work with TTEC @Dwelling, you possibly can work as a telephone, chat, or social media consultant.
If you’re seeking to be a customer support consultant, look to be prepared to search out options to buyer issues, and be a constructive particular person with an expert angle. You’ll want a highschool diploma or a GED to use, and should be the age of 17.
For those who’d prefer to work in technical help, make certain to learn the situation the job is on the market. If you’re working in the US the place is simply out there for sure states similar to Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Minnesota, Montana, Mississippi, Missouri, New England, New Hampshire, North Caroline, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
A technical help specialist could have a fast-paced place the place they’ll assist purchasers troubleshoot technical points and provide you with options to the issues. It would be best to put prospects’ wants first, and need to be a folks pleaser.
The necessities for a technical help consultant embrace: two years of faculty or technical college, or utilized work expertise. Earlier technical consultant experiences is a bonus. You should be literate in computer systems, pc data, and have expertise with software program. You have to even have wonderful verbal and written expertise. This place is a fast-paced place. If you’re good at multi-tasking and dealing with a excessive name quantity whereas fixing technical issues, this @residence work is the best one for you.
The medical health insurance agent or supervisor must be empathetic, service-oriented, and be licensed within the following states (for the US positions): Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Minnesota, Montana, Mississippi, Missouri, New England, New Hampshire, North Caroline, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
You will want to talk with prospects about healthcare-related merchandise every day. Help Medicare-eligible people to search out companies that finest match their wants. Reply healthcare-related questions, together with plans, pharmacy, and drug formulation. You will want to help prospects with enrollment if the scenario applies.
If you’re seeking to work within the healthcare sector of TTEC, make certain to be licensed, have six months of gross sales background, have wonderful communication expertise, and be capable to adapt to totally different conditions with ease.
@Dwelling Advantages
The TTEC associates have alternatives like speaking with prospects day by day—with a wide range of communication channels. They are going to acquire expertise via TTEC College programs and can develop new expertise. They are going to obtain recognition, bonuses, and performance-based rewards.
Staff even have a possibility to construct numerous friendships, expertise enjoyable actions, and have many profession development alternatives. Their fundamental purchasers are forward-thinking corporations that share passions of buyer expertise, lasting connections, and drive.
@Dwelling Necessities
All workers have to have a working data of computer systems, the web, and electronic mail. Additionally, you will require a quiet, non-public place to work the place you’ll not be interrupted.
Apple/iMac computer systems usually are not suitable with the TTEC know-how, and wifi is not going to work for the functions. You will want a USB Headset, a USB drive, and a devoted landline. It’s important to be hard-wired into the web.
You’ll work with a recruiter to search out tasks that may work together with your capacity and availability. And you should have a crew chief/coach who will reply any questions you’ve when you’ve them, or if you happen to hit a know-how snare. They are going to be skilled for a greater understanding of the TTEC know-how, together with, the back-door capabilities, packages, apps, and different types of communication that prospects might require.
For different information about TTEC, make certain to take a look at the Q&A web page on their web site.
Working at TTEC@residence Critiques
Based mostly off of seven,800+ evaluations, the TTEC workers have rated the corporate at a 3.5 out of 5 stars. One frequent assertion in regards to the firm was that it does supply coaching experiences however desires all workers to be taught in a good timeframe. One other con, as claimed by somebody who rated the corporate as a 5-star firm to work for, is that the coaching programs could be overwhelming because of the quantity that an worker has to do month-to-month.
Different lower-rating feedback needed to do with taking day off or the shortage of help from their crew chief throughout coaching. The frustration about taking day off was that it appeared as if the corporate wasn’t as versatile as they state. The feedback in regards to the lack of help have been that it appeared to be that leaders have been by no means round when the worker wanted them and that the opposite employees members didn’t take the work significantly.
All of those feedback are typical of work-at-home customer support work. Despite the fact that it’s versatile, it might not be as versatile as some folks would really like. You continue to want to stick to a schedule. You may’t come and go as you please.
Conclusion
TTEC is an organization that has been in enterprise since 1982. They’ve saved up with the instances by transferring into a worldwide and work-at-home area. The significance of the short turnaround time of the client-representative relationship works to construct buyer loyalty and worker advantages.
The corporate was rated as one of many high 100 work-from-home jobs from FlexJobs in 2019, they usually have many awards, accolades, and recognition for his or her workers. Whereas the general overview of working on the firm is a 3.5 out of 5 stars, most name middle jobs rank decrease and each job on this trade is prone to be fast-paced. It’s a typical theme of working with the general public and requires a particular kind of character.
If this job sounds prefer it’s place so that you can begin, take a look at their web site and see their software course of. And all the time be sure you are coping with the precise firm and never a scammer posing as them. Right here’s a helpful guidelines of crimson flags to search for. You may all the time contact the corporate on to confirm it’s them.
