Adviser platform Novia Monetary has merged its operations and know-how groups beneath the course of chief know-how and operations officer Eden Scrivenger.
She shall be supported by newly-appointed operations director Julie Gawthorpe.
The transfer to harmonise tech and operations is a part of the enterprise’s ongoing drive “to be on the forefront of the following technology of platforms.”
Ms Scrivener joined the agency final August whereas Ms Gawthrope has joined this month from pensions administration supplier, Diligenta.
She is going to oversee operational areas which embrace shopper cash and asset administration, steady operational enchancment and complaints.
Eden Scrivenger mentioned: “The subsequent technology of platforms is ready to revolutionise the UK market, and I imagine we could be on the forefront of that.”
She mentioned the corporate is “remodeling our know-how and buyer operations groups to have a laser sharp give attention to delivering nice service to advisers and the very best outcomes for his or her shoppers.”
Ms Gawthorpe mentioned: “I’m champing on the bit to play my half in securing Novia’s place on the forefront of subsequent technology service.”
Earlier this month, the platform introduced the appointment of Lucy Bristow as its first chief buyer officer to run the shopper expertise groups throughout Novia and Wealthtime.
She will even be overseeing the work the platform is doing to help advisers with the brand new client responsibility guidelines.
Novia was setup in 2008 and was taken over by personal fairness agency AnaCap Monetary Companions in 2021. AnaCap additionally owns Wealthtime, Amber Monetary Investments and Copia Capital.
The mixed platforms have greater than £11.3bn of pension and funding property beneath administration (AUA) and greater than 77,000 shoppers. AUA is cut up £8.9bn and £2.4bn, Novia and Wealthtime respectively.
