Some players want to purchase onerous copies of their video games, whereas others are nice with digital downloads. Sony even makes a digital-only model of the PS5, simply in case you fall into the latter camp. Nevertheless, if you happen to’re somebody who buys loads of content material digitally, or has a big assortment of PS+ video games you have claimed, you will need to be careful for a bug that would stop you from enjoying most of them.
Final week, Reddit person dSuds2342 shared a PSA on r/ps, warning customers a few catastrophic bug that would lock you out of the overwhelming majority of the digital video games in your buy historical past. Should you fall sufferer, you will reportedly be capable to see these titles in your transaction historical past, however not in your Bought menu. Should you attempt to obtain affected video games to your console, you might be requested to purchase them once more, or add then once more from PS+—however once you attempt to, it should declare you already personal the sport. Affected video games that exist in your console already will seem with a padlock icon.
In response to this Redditor, they triggered the bizarre PlayStation bug by attempting to launch Helldivers II, which resulted in an error message (particularly, error message CE-117773-6). After they googled what to do, they discovered that they need to choose the Restore Licenses possibility, which is the choice that may assist customers entry locked titles on their console. However selecting this selection is what the Redditor believes locked them out of their purchases: As a result of the gadgets weren’t correctly related to their person account, Restore Licenses severed the reference to any titles bought earlier than the bug impacted the console, rendering any additional motion ineffective.
On the time of this writing, there have been not less than 50 different identified customers affected by this situation, nevertheless it’s attainable there have been extra. On this identical thread, one person claims they misplaced entry to over 400 video games after utilizing the Restore License possibility following a CE-117773-6 error message when booting up Elden Ring. One other person says they misplaced over 700 video games.
What to do if you happen to’re locked out of your PS5 video games
Final week, Sony appeared gradual to assist repair the issue. Nevertheless, the corporate has since reportedly begun to repair some affected customers’ accounts, with customers being advised their entry might be restored inside between three, 4, or 10 days. Redditor ArkJK, after asking for compensation for losing a month of their PS+ subscription, acquired a free month of the service as a “gesture of excellent will.” So, right now, the most effective factor to do if you happen to see that error message when attempting to entry a sport is to contact PlayStation help and hope they give you a speedy triage.
Talking of which, one attention-grabbing hack that appears to have some success, not less than for restoring PS+ downloads, is to subscribe to a different month of PS+. Giving more cash to an organization that’s holding your digital purchases hostage may seem to be the very last thing you’d need to do, however some customers, together with the OP quoted on this put up, had been lastly capable of play their beforehand claimed PS+ video games after subscribing for an additional month.
